- All electric scooters
- Off-road
- City & Commuting
- Miwa
- Standing and sitting possible
What is your exchange & return policy?
返品April 26, 2024
Free Replacement: Customers can reject the package due to major damage during delivery (affecting the functionality of use), or contact customer service for missing parts, major damage, or other quality issues. Our customer service team will arrange for a replacement.
Please provide pictures or videos as evidence to help us better understand the problem and solve it effectively.
Definition of a serious damaged product: The main structure of the product is obviously deformed, affecting the use of its functions.
Note: The following situations are considered normal situations and do not qualify for the free replacement or refund policy:
To qualify for an exchange or return, your bike must be unused, free of dirt, dust, odors, etc., in the same packaging and condition as when you received it. The LCD display mileage must be less than 10 miles.
Please note: If you decide to arrange your own return shipping and the request is confirmed by Marsant'sX customer service team, you are responsible for ensuring the safety of the shipping and the success of your return. You should select the receipt confirmation service. We recommend adding shipping insurance to your return package. Marsant'sX is not responsible for any damage, loss, or other incidents that occur during shipping arranged by you.
Items that cannot be returned include, but are not limited to:
Please provide pictures or videos as evidence to help us better understand the problem and solve it effectively.
Definition of a serious damaged product: The main structure of the product is obviously deformed, affecting the use of its functions.
Note: The following situations are considered normal situations and do not qualify for the free replacement or refund policy:
- A) Minor damage to the packaging.
- B) The product has minor scratches or peeling paint.
- C) Damage caused by excessive use of parts or consumables.
- D) Damage to parts or consumables after a certain period or number of uses.
To qualify for an exchange or return, your bike must be unused, free of dirt, dust, odors, etc., in the same packaging and condition as when you received it. The LCD display mileage must be less than 10 miles.
Please note: If you decide to arrange your own return shipping and the request is confirmed by Marsant'sX customer service team, you are responsible for ensuring the safety of the shipping and the success of your return. You should select the receipt confirmation service. We recommend adding shipping insurance to your return package. Marsant'sX is not responsible for any damage, loss, or other incidents that occur during shipping arranged by you.
Items that cannot be returned include, but are not limited to: