What is your order cancellation policy?

What is your order cancellation policy?
For all orders (including pre-orders), we charge your credit/debit card immediately and do not accept deferred payments, regardless of when the product is scheduled to ship.
Before shipping: If you wish to cancel your order, please refer to our shipping policy.
After shipment: If you need to cancel an order after it has been shipped, we will charge you a 10% handling fee. You will also need to pay 20,000 yen for return shipping. Marsant'sx will provide you with a return label and our designated carrier will receive the return package. You can make the return yourself or arrange for return shipping.
Note: If the customer decides to arrange the return shipping themselves, and if the request gets confirmation from Marsant's X's customer service department, the customer is responsible for ensuring the safety of the shipping and the success of the return. Customers should choose the receipt confirmation service and are advised to add shipping insurance to the return package. Marsant's X is not responsible for any damage, loss, or other accidents caused by the shipping arranged by the customer.
Customers should send an email regarding order cancellation to Marsant's X's customer service department. Once the order cancellation request is approved, Marsant's X will send a cancellation notice to the customer by email. If the notice is not received, please do not mail the return. Marsant's X will refuse to accept all returns that are not reserved and will not bear the customer's related costs or losses.

Please see our Refund & Exchange Policy here.